SHIPPING & RETURNS
If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at marinapaz@maronlineshop.com.
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Shipping time
Shipping time will take at least 6 working days after receiving the confirmation for the order.
Return Policy
We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.
If you wish to return your item, we must receive your request within 30 days of the date you received your item.
Refunds
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
Cancellations
Cancellation requests may be submitted by email or through the site. Please note that you can only request a cancellation if you have not yet received a confirmation email for your order. Refunds will be processed in the original form of payment. If you have any questions or concerns about our cancellation policy please contact us at marinapaz@maronlineshop.com
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Exchanges
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email marinapaz@maronlineshop.com within 30 days of receiving your product to begin the process.
Return Shipping
After you’ve submitted a return request to marinapaz@maronlineshop.com, we will send you a PDF of a return shipping label. Please print it out and affix to to your package.
You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.
Insurance
If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.
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*Due to the current global pandemic, and a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be any significant delay in shipment of your order, we will contact you via email or telephone.
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*Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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